• Warehouse Supervisor-Radio City

    Job Locations US-NY-New York
    Requisition ID
    Functional Area
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Role Summary

    The Warehouse supervisor is responsible for overseeing the daily operation and maintenance of the warehouse, retail stores, and portable locations within Radio City Music Hall. The incumbent will be responsible for customer service aspects, employee productivity, performance, and adherence to company policies and standards.

    Specific Functions/Activities Summary

    • The Warehouse Supervisor oversees the proper receiving, storing and distributing of all food, beverage, paper-goods and merchandise products throughout Radio City.
    • Organizing the work day’s activities based on in-coming and out-going deliveries
    • Distribute days’ work requisitions to the staff and monitor that the work is being completed on a timely basis.
    • Physically check all receiving coming in the building for counts and quality control.
    • Matching invoices to Purchase Orders and let Purchasing Dept. know of any shortages, product sent back, price differentials and other receiving issues, which might need attention and action taken immediately.
    • Input all receiving into the Eatec system. Match up paperwork i.e. P. O’s, invoices, and Merchandise arrivals and forward to Finance Dept. for payment.
    • Physically check and verify all out going deliveries to the Food, Beverage and Merchandise locations.
    • Maintain Inventory
    • Train and develop staff.
    • Recommend and enforce disciplinary actions as necessary.
    • Act as a liaison between upper management and staff.
    • Act as a liaison with support staff (Food & Merchandise)
    • Ensure all company policies and standards are being met.


    • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
    • Should have at least 2-3 years of supervisory or lead experience in food service. Food operations/service preferred in accordance with NYC Board of Health regulations.
    • Must have New York City Food Protection Certificate along with previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation and liquor laws. 
    • Proficient in Microsoft Word & Excel
    • Advanced knowledge with merchandise operations and sales techniques is essential
    • Must have experience in producing and maintaining visual displays in a retail environment
    • Ability to prioritize workload and manage assets
    • Experience resolving inventory discrepancies
    • Must have exceptional interpersonal skills and be people oriented.
    • Commitment to providing a high-quality service experience for guests
    • Must be able to multi-task and prioritize in a deadline-oriented environment
    • Possess exceptional attention to detail and strong follow-up skills necessary
    • Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics
    • Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
    • Skilled at working collaboratively and in a team environment
    • Must be willing to travel to other locations, as needed
    • Must be available to work a flexible schedule mostly nights and weekends, holidays required



    • Approximately 40 people



    • Ability to walk/stand for at least 7 hours per day
    • Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
    • Valid NY Driver’s License


    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


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