• MSG Tour Guide - Bilingual

    Job Locations US-NY-New York
    Requisition ID
    19-10868
    Division
    Live
    Functional Area
    Customer Service/Support
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Role Summary

    A Tour Guide is often the first, and possibly only, contact that visitors from around the world will have with our building. The time spent with a Tour Guide will create the positive impression of our building, our teams, our operation and the overall “Garden Experience.” S/he will conduct a 75-minute behind-the-scenes walking tour of the building with the goal of giving guests a world-class experience. This position will be required to give both Spanish and English tours. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.

    Specific Functions/Activities Summary

    • Conduct daily public tours of Madison Square Garden
    • Memorize a 20-25 page script and present in a clear, concise, informative and entertaining manner
    • Memorize 4 different tour routes and become familiar with all front of hours and back of house areas of the arena
    • Must conduct tours in an orderly and safe fashion per already established guidelines.
    • Assist fellow Tour Guides with large groups from time to time.
    • Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, props and technology during tours.
    • Ability to interact and work cordially alongside other departments.
    • Must keep abreast of all company and team news, as well as coming events.
    • Participate in special projects and perform other duties as assigned.

    Must conduct a minimum of 3-4 tours per day

    Qualifications

    • Candidate must be bilingual in Spanish
    • Experience in a tour-related or entertainment industry desired.
    • Strong public speaking and communication skills required with a focus on customer service.
    • Recommended background would include, but not limited to, experience in the theater, performing arts, communications or previous employment as a Tour Guide.
    • Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentation.
    • Ability to adapt to requests and changes to the tour script, route and assignment on short notice.
    • Good organizational skills to check in groups and collect tickets as necessary.
    • High level of commitment and flexibility required.
    • Must be available 4 days a week including Sundays and holidays as needed.
    • This is a part-time position.

     

     

    Education

    NA

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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