• Usher/Ticket Takers - The Chicago Theatre

    Job Locations US-IL-Chicago
    Requisition ID
    19-12371
    Division
    Venues
    Functional Area
    Other
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Role Summary

    As an Usher at the Chicago Theater you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress). An Usher’s role is responsible for greeting the guest, directing the guest through various entry/departure points, assisting with emergency or medical situations and answering general questions regarding the event or the Chicago Theater.
    As a crucial member of our team, a Chicago Usher may be requested to work a flexible schedule inclusive of early mornings, day & evening shifts (late evenings may be required), weekends, holidays and back to back events. All candidates must be available to work 75% of the monthly show schedule. Additionally, an Usher may be assigned to an area with adverse temperature/weather conditions such as directing guests in/out of the theater while being positioned outside of the building. This role requires Ushers to stand and move freely throughout the property during their shift

    Specific Functions/Activities Summary

    Usher general overview:

    As an Usher at the Chicago Theater you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress).  An Usher’s role is responsible for greeting the guest, directing the guest through various entry/departure points, assisting with emergency or medical situations and answering general questions regarding the event or the Chicago Theater.

    As a crucial member of our team, a Chicago Usher may be requested to work a flexible schedule inclusive of early mornings, day & evening shifts (late evenings may be required), weekends, holidays and back to back events. All candidates must be available to work 75% of the monthly show schedule. Additionally, an Usher may be assigned to an area with adverse temperature/weather conditions such as directing guests in/out of the theater while being positioned outside of the building. This role requires Ushers to stand and move freely throughout the property during their shift.

    Responsibilities:

    • Check aisles, rows, and seats prior to the house opening to ensure cleanliness.  Alert Supervisor of any issues prior to opening.
    • Check designated area to be sure all emergency exit pathways are clear and accessible prior to opening. Alert Supervisor prior with any concerns.
    • Welcome guests to the MSG Chicago Theatre with a smile and friendly demeanor.
    • Scan patron’s tickets, report any invalid tickets to a Supervisor and assist patrons to their seats efficiently and professionally while answering questions and concerns.
    • Assist third party vendors with any necessary set-up prior to ingress.
    • Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.
    • Turn in any Lost and Found items to the Supervisor immediately.
    • Communicate any building deficiencies, security concerns, or safety issues to a Supervisor.
    • Ensure that event rules and policies are being adhered to as they pertain to a show.
    • Assist other departments as needed.

    Qualifications

     

    Qualifications:

    • Previous Usher, Ticket Tacker or Guest Relations experience preferred.
    • Strong communication and customer service skills.
    • Ability to work with large crowds.
    • Must be able to tolerate and work in a loud, fast paced environment.
    • Maintain a professional manner, presence, and appearance always while on premises/duty.
    • All candidates must be available to work 75% of the monthly show schedule (No guarantee of minimum hours).
    • Must be comfortable with heights (working on high floor) and navigating steep steps and inclines.
    • Must be willing to rotate to various positions within a shift.
    • Any other duties as assigned by building management.

    Physical requirements of the role:

     

    • Must be receptive to working outside in inclement weather and extreme temperatures.
    • Ability to lift 25 pounds
    • Ability to stand and move about the theater throughout the duration of the shift.

     

    This position works nights, weekends and holidays.

     

     

    ALL APPLICANTS MUST SUBMIT A FULLY COMPLETED APPLICATION AND COMPLETE THE ON-LINE ASSESSMENT IN ORDER TO BE CONSIDER FOR THIS POSITION.

     

     

    Education

    N/A

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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