• Staff Services Administrator-Chicago Theater

    Job Locations US-IL-Chicago
    Requisition ID
    19-12459
    Division
    Venues
    Functional Area
    Administrative
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Specific Functions/Activities Summary

    The Staff Services Administrator is the key support for day-to-day operations in the Staff Services department. The Staff Services Coordinator performs duties integral to the day-to-day support of the Staff Services Department’s operational client groups, most importantly providing phone, email, and face-to-face support to frontline employees.

     

     

    • Schedule full and part time union and non-union employees for a 24hr 7 day a week operation
    • Supports Staff Services Coordinators and Staff Services Supervisor in all areas of day-to-day departmental operations.
    • Partners with Staff Services Coordinators to support their needs and the needs of the operations and frontline staff they support.
    •  
    • Primary liaison for staff inquiries, filtering communications to operations managers or People Practices as needed
    • Communicate staffing requirements and schedules with frontline staff
    • Daily maintenance of schedules, including: replacements, adjustments, and timing changes
    • Responsible for fielding all phone calls, emails, and employee interactions at the Staff Services Center and provide responses to employees in a timely manner
    • Support for scheduling system end users. Assists in resolving all frontline staff issues; Tracks, communicates and follows-up with all employee issues and reports them to the operations managers as needed, troubleshooting when necessary. 
    • Support for frontline employees: sending mass communications, assisting with collective bargaining agreement inquiries, managing one-on-one communication via email and telephone or face-to-face.
    • Distribution and tracking of equipment such as handheld devices to employees.
    • Provide summary reports (scheduling, time & attendance disciplinary tracking, etc.) to Managers upon request
    • Work in conjunction with People Practices to maintain an accurate/updated listing of union and part time administrative labor contact information
    • Having achieved a satisfactory level of systems knowledge (Emp Center); finding new and creative ways to utilize systems to better support clients’ needs; high level of regard for data accuracy and integrity
    • Coordinate and lead both team training and one-on-one training for client groups
    • Communicates relevant information to coworkers in a timely manner, ensuring all teammates understand the operational impact of changes to processes and/or personnel

    Qualifications

     

    • Minimum 2 years in an administrative or customer service capacity (scheduling, payroll, employee services)
    • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
    • Prior experience in a Theater/Arena work environment or similar capacity with exposure to Collective Bargaining (CBA) work rules and scheduling procedures preferred.
    • Ability to handle employee situations in a highly sensitive, heightened and urgent environment.
    • Must be able to manage heavy volume of staff and manager interaction and multi task in an extremely critical environment.
    • Excellent verbal & written communication, organizational and time management skills required
    • Must be able to multi-task and prioritize in a deadline-oriented environment
    • PC skills including MS Word, Excel, Outlook and PowerPoint
    • Must have a professional phone demeanor and proven client service skills
    • Possess exceptional attention to detail and strong follow-up skills necessary
    • Must have the ability to work independently when necessary and as part of a team, and use sound business judgment
    • Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics
    • Excellent conflict resolution and solution based skillsets are necessary.
    • Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
    • Problem solving, reasoning, motivational and organizational abilities are used often
    • Strong interpersonal/customer service skills
    • Able to work under pressure and meet deadlines, while managing multiple tasks.
    • Must be able to work a flexible schedule inclusive of days, nights, weekends and holidays. This is a 7 day a week operation requiring late evenings based upon event.

    Preferred Qualifications:

     

    • Experience in scheduling, payroll, and interfacing with high volume of events, shifts, and union staff,
    • Experience in logistics in the live entertainment or sports environment or similar industry
    • Ability to anticipate and act on operational needs
    • Strong administrative, organizational, and time management skills
    • Strong knowledge of union labor work rules union CBAs is required
    • Experience in metrics and/or data reporting
    • Proficient in math, with experience in tracking budgets

     

     

    PHYSICAL DEMANDS AND WORK ENVIRONMENT: B

     

    Office position mainly sitting, standing, walking, typing, etc.

     

    Education

    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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