Security Operations Center Supervisor

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

At the Forum the Security Operations Center (SOC) Supervisor is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and/or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail- oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Supervisor will practice small unit leadership supervising a team who will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The SOC Supervisor supports the Forum, MSG headquarters, and appropriate field Venues as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

Specific Functions/Activities SUMMARY: 

• The SOC Supervisor is responsible for the daily oversite and supervision of a team responsible for; answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
• The SOC Supervisor is responsible for monitoring various Social Media tools to assist in identifying threats and/or risks to the organization.
• The SOC Supervisor will provide oversite and guidance to the team while responding to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by MSG.
• The SOC Supervisor maintains various records of communications and events and compiles reports for Management.
• Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to security management and subsequently to other business units as necessary.
• The SOC Supervisor communicates and disseminates information, using established communication vehicles, to key partners using best practices.
• Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• The SOC Supervisor takes an active role in position-related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.

QUALIFICATIONS: 

• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.

• Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.

• Ability to analyze problems, identify causes, and implement results-oriented solutions.

• Excellent organizational and time management skills.
• Must possess strong computers skills with a strong proficiency in MS Office and an ability to create data metrics and reports.

• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player.
• (1) Year SOC experience with strong knowledge of CCTV, Access Control, and Social Media Monitoring tools preferred.
• (2) Years experience as a Supervisor creating schedules and working with personnel issues.

• Ability to work a flexible schedule inclusive of days, nights, weekends and holidays.

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.