• Usher/Ticket Taker/Guest Relations -Beacon

    Job Locations US-NY-New York
    Requisition ID
    Functional Area
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Specific Functions/Activities Summary

    • The primary responsibility will be to assist in the day to day operations of the Guest Relations/House Operations department.
    • Will check aisles prior to the theater opening to ensure cleanliness of aisles and seating areas.
    • Welcome all guests to the Beacon Theatre and check/tear/scan tickets as they enter.
    • Escort all patrons to their respective seats in a profession manner.
    • Provide information to patrons and help solve any issues.
    • Ensure that all rules and regulations of the Beacon Theatre are being adhered to.


    • The ideal candidate will have strong communication and customer service skills.
    • Must be able to work with large crowds and receptive to working, as needed, outside in inclement weather.  
    • Must be comfortable with heights along with operating an elevator.
    • Candidates must be comfortable with lifting heavy boxes that contain programs along with assisting disabled guests.



    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


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