• VP Food & Beverage Operations

    Job Locations US-NY-New York
    Requisition ID
    20-12658
    Division
    Venues
    Functional Area
    Food and Beverage
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Role Summary

    This position is responsible for directing the Food & Beverage operation within Madison Square Garden. This position will oversee: concessions, suites, catering, clubs, lounges, culinary, and warehouse operations. The VP Food & Beverage reports into the EVP Venue Management.

    Specific Functions/Activities Summary

    • Responsible for driving operational excellence through product, people, quality, and innovation standards while collaborating with MSG and Venue management.
    • Leads the operation of customer, employee and vendor experience, and insures baseline programs are in place throughout MSG Arena.
    • Ability to set standards while developing metrics to audit and ensure compliance is essential.
    • Drives and supports operational excellence in MSG while initiating action plans relating to food and beverage service, standards, supply management and DOH compliance.
    • Consistently upgrades food quality, concept, beverage service, product, efficiency and presentation in within MSG.
    • Implement the necessary staffing levels, cost controls, food and beverage cost, and payroll compliance to maximize profit and expected levels of service.
    • Ensures quality control for guest experience and product development in a dynamic and innovative environment.
    • Remains current with industry developments, competitive set and product.
    • Guides all department heads to operate efficiently, as it relates to service levels and customer satisfaction.
    • Continually evaluates the quality of the “guest experience” through first hand observation, objective feedback and interaction.
    • Reviews and analyzes financial and operating reports on a daily basis and initiates action to improve performance. Uses internal data sources such as financial reports, event P&L’s, KPI’s, event schedules and production budgets to monitor ongoing performance against established standards and objectives.
    • Keeps abreast of all operational aspects, public relation concerns, financial and technological changes.
    • Responsible for providing the highest level of guest service within a secure and safe environment for our guests and employees during all events and public functions.
    • Actively participate in the negotiation of Collective Bargaining Agreements for Local unions and maintain positive Labor Relations credence.
    • Support other venue Food & Beverage operations as directed by senior management.

    Qualifications

    • Minimum 15 years of Food & Beverage Operational Management senior level experience with direct responsibility for supervising and directing staff across a wide range of operating functions within a large Arena or entertainment complex strongly preferred.
    • Previous experience in the capacity of General Manager or Vice President Food & Beverage
    • Four-year degree in Hotel/Restaurant Management, Event Management, Business Management or an equivalent combination of education and experience is required.
    • Demonstrated knowledge of Collective Bargaining Agreements (CBA) and the ability to manage a non-union and unionized workforce required. Contract negotiation experience is strongly desired.
    • Multi-property culinary, and front of the house experience (Concessions, Bars, Lounges, Fine Dining Restaurants, Multi-property fast food) is necessary.
    • Experience interacting with C-Suite Management teams, and all levels of employee population.
    • Extensive knowledge of Department of Health (DOH) codes and guidelines
    • Ability to analyze and interpret financial data with an emphasis on a budget planning model necessary.
    • P&L management and capital planning experience required.
    • In depth knowledge of facility management and local fire and building codes required.
    • Excellent verbal & written communication, organizational and time management skills required
    • Must be able to multi-task and prioritize in a deadline-oriented environment
    • PC skills including MS Word, Excel, Outlook and PowerPoint
    • Possess exceptional attention to detail and strong follow-up skills necessary
    • Experience in managing cross functional teams and building relationships
    • Successful track record of measuring improvements in customer satisfaction and loyalty
    • Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
    • Skilled at working collaboratively and in a team environment
    • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
    • Problem solving, reasoning, motivational and organizational abilities are used often
    • Strong interpersonal/customer service skills
    • Able to work under pressure and meet deadlines, while managing multiple tasks.
    • Must be able to work a flexible schedule inclusive of days, weekends, nights and holidays required
    • Ability to travel through MSG venues as necessary.

    Education

    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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