• Event Manager

    Job Locations US-CA-Inglewood
    Requisition ID
    20-12661
    Division
    Venues
    Functional Area
    Venue Management
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Role Summary

    The position oversees the operational execution of concerts, entertainment events, and other functions as assigned by the VP Event Production. The scope of this position encompasses a 24-hour, 7-day a week communication line with the Booking, Production, and Operations Departments.

    Specific Functions/Activities Summary

    • Collaborate with internal departments and external clients to minimize expenses and maximize budgeted results while maintaining optimal operating efficiency and guest service level.
    • Lead event meetings outlining client expectations and operational needs.
    • Troubleshoot and document any event day issues and/or problems including those affecting clients, guests, staff or operating issues.
    • Maintain a thorough understanding of all event working parts and be able to identify potential conflicts between departments.
    • Work closely with the Booking Department to ensure fulfillment of all client requirements related to each event.
    • Ensure that all teams are making the assigned due dates for deliverables.
    • Monitor all areas of the venue on show days to maximize guest experience while ensuring adherence to MSG standards.
    • Gather information to create event notes for internal distribution.
    • Create and maintain post event notes.
    • Manage assignment of space on Forum property for VIP, Sponsorship, Marketing, Merchandise, F&B and tour activations.
      • Pro-actively gather all FOH requests for house assets to Building Operations prior to each show: Power, Tables, Chairs, Pipe & Drape, etc.
      • Collaborate with Building Operations Department to identify conflicts or inventory shortages.
    • Collaborate with all Venue Operations departments and Finance to collect and prepare event expense budgets, monitor actual costs and report savings or increases as incurred.
    • Collect data from Facilities Departments to create Event quotes for special events

    Qualifications

    • 3-5 years of Event Operations/Facilities Management or Guest Services Management.
    • Proven ability to assess, develop and successfully execute Event Operations planning and quickly adapt to change as required.
    • Proven ability in conflict resolution in a high profile/high volume environment.
    • Ability to plan, analyze and control a budget and spending.
    • Proven ability to work in a live entertainment environment.
    • Demonstrated ability to work in high pressure, fast-paced environment.
    • Ability to demonstrate success in managing multiple tasks while under tight deadlines and financial constraints.
    • Possess exceptional attention to detail and strong follow-up skills.
    • Excellent verbal & written communication, organizational and time management skills.
    • Ability to multi-task and prioritize in a deadline-oriented environment.
    • PC skills including MS Word, Excel, Outlook and PowerPoint.
    • AutoCAD experience a plus

    SPECIAL REQUIREMENTS OF THE JOB:

     

    • Must be able to work a flexible schedule inclusive of weekends, nights and holidays.

    Education

    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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