Inside Sales Representative Group Sales

Job Locations US-NY-New York
Requisition ID
Tickets/Clubs/Corp Hospitality
Functional Area


The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at

Role Summary

This Inside Sales Representative will contribute to the successful operation of the Call Center by generating Group Sales revenue.  The ideal candidate will establish qualified leads, initiate and close sales for Group Sales, and respond to customer service inquiries and issues so as to maintain positive client relationships.

Sell over $1,000,000 annually in event tickets to corporations and organizations for events at Madison Square Garden and Radio City Music Hall, focusing on group sales to maximize revenues across many shows. Primary focus on proactive business development around many entertainment properties including Radio City Christmas Spectacular, New York Spectacular, family shows and venue tours. Premium sales across properties including VIP Elite, Roxy Suite, Suites and Lounges.

Proactive outbound efforts through phone, face to face and social selling possibilities to develop, engage and build successful client base. Utilize CRM systems to enable accurate and efficient pipeline management. Year round servicing of clients to ensure successful renewal percentages and uncovering of additional new business opportunities.

Specific Functions/Activities Summary


  • Proactive sales roles focused around maximizing sales revenues for MSGE events, specifically RCCS, NYS, family shows and venue tours
  • Application of training process to quicken development process and results
  • Use sales experience to determine untapped corporate buyers and successfully develop a sales relationship
  • Successful use of CRM to manage pipelines and activity
  • Leverage popular events and add revenues for existing VIP sales options (single night suite sales, Lounges, etc.)
  • Gain referrals from current buyers, moving contact relationship to the highest level to maximize sales volume
  • Timely collection of payments, monitor held inventory
  • Foster positive working relationships within area, company, and client base
  • Maintain detailed records on purchase history and sales production
  • Develop new ideas and methods to improve Dept. operation


Management Skills

  • Positive, motivated personality with initiative to sell product
  • Organization and communication skills
  • Cooperative and flexible
  • Resourceful and creative
  • Team player


Technical/Functional Competencies

  • Multi-tasking, results across several properties
  • Prioritize assignments and workload, manage stress
  • Cooperative personality displayed daily: inside and outside company
  • full computer knowledge / complete familiarity with ticketing system


Key Experiences/Achievements

  • 6 months+ years sales experience (ideally with client base), full knowledge of properties, high degree of interest in sports/entertainment
  • Desire to grow career within a sports/ entertainment sales and revenue generating role
  • Excellent communication and organizational skills who can uncover ideas/methods to increase revenues
  • Ability to adjust to changing assignments and multiple responsibilities
  • Cooperative personality suited for top customer service and co-worker relationships


Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


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