Manager Premium Seats - Forum

US-CA-Inglewood
Requisition ID
17-7486
Division
Venues
Functional Area
Venue Management

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legacy sports teams, exclusive entertainment productions and celebrated venues. The Manager of Premium Seats will lead the development of a service to lead relationship development with the top paying hospitality clients at the Forum.

 

  • Oversee ticket sales of 300+ Senate seats and 11 Legends boxes
  • Manage sales tracking and renewals for all premium seats
  • Lead creative concepts and innovative sales and marketing solutions for the Forum
  • Involved in unique inventory packaging and overall presentation strategy
  • Ensure that guests are receiving premium level service.
  • Develop a relationship with account holders and maintain a client database
  • Research, prepare and submit appropriate billing summaries
  • Develop special events calendar for arena functions, and promotions
  • Address all premium seat concerns timely and communicate feedback to all parties.

 

 

Qualifications

  • Minimum 3-5 years of progressive management experience in a sports or entertainment field
  • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
  • Strong project management and budget skills are necessary
  • Excellent verbal & written communication, organizational and time management skills required
  • Must be able to multi-task and prioritize in a deadline-oriented environment
  • PC skills including MS Word, Excel, Outlook, and PowerPoint
  • Possess exceptional attention to detail and strong follow-up skills necessary
  • Experience in managing cross functional teams and building relationships
  • Successful track record of measuring improvements in customer satisfaction and loyalty.
  • Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
  • Skilled at working collaboratively and in a team environment
  • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
  • Problem solving, reasoning, motivational and organizational abilities are used often
  • Strong interpersonal/customer service skills
  • Able to work under pressure and meet deadlines, while managing multiple tasks.
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

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