Tour Supervisor-Madison Square Garden (Part Time)

US-NY-New York
Requisition ID
17-7715
Division
Live Entertainment
Functional Area
Customer Service/Support

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

The Tour Supervisor will be responsible for supporting the Tour Manager in overseeing personnel performance to assure all guests receive professional, pleasant and courteous service and an entertaining experience. This will include:

  • Balancing and reconciling daily tour ticket sales and working closely with the Tour Manager to ensure the tour department is fully stocked with all necessary equipment, office supplies, uniforms, etc.
  • Communicate with many internal departments such as Guest Relations, Building Operations, Security, Group Sales, Event Operations, Security, Special Events, Concerts & Marketing and the Madison Square Garden Box Office departments on a variety of topics related to the tour.  
  • The Tour Supervisor will also need to communicate with Ticketmaster & Group Sales on all tour group bookings and advanced individual ticket sales (includes monitoring ticket availability, rescheduling of conflicted bookings, monitoring timely payment remittance and sending Confirmation Forms to paid accounts).
  • In addition, this position will assist in overseeing:
    • tour ticket sales
    • training tour personnel in register operations
    • training tour personnel on all ticket types, coupons, vouchers and passes; cash handling and credit card transactions
    • as well as training tour personnel on opening and closing register procedures.
  • The Tour Supervisor will also conduct tours on an as-needed basis

Qualifications

  • Minimum of 2 years’ experience in a Tour or Entertainment related industry
  • The ability to command strong day-to-day supervision of hourly personnel in a guest services environment
  • Ability to coordinate schedules of part-time Tour Guides and strong ability to resolve all customer related issues.  
  • Experience in a cash handling environment dealing with any ticketing sales systems, strong proficiency in computers with (including Word, Excel, Eatec & Ticketmaster).  
  • Key to success in this role is the ability to multi-task to complete all operational assignments in a timely fashion.

 

 

Education

n/a

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