Usher - Radio City Music Hall

US-NY-New York
Requisition ID
Functional Area
Customer Service/Support


The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


The Usher – Radio City is responsible for greeting and escorting patrons to seats in an efficient and professional manner. 

  • Check, tear or scan patron’s tickets.
  • Welcome guests to the event, provide guest service and answer questions as requested. 
  • Check aisles prior to the house open to ensure cleanliness of aisles and seating areas.
  • Provide information to patrons and answer questions/inquiries regarding Radio City Music Hall facility. 
  • Be a problem solver with patron incidents. 
  • Utilize a bullhorn and radio to direct guests.
  • Ensure that the rules and regulations of Radio City Music Hall are being adhered to.
  • Assemble VIP bags and at times work private parties.
  • Operate the elevator in the theatre.
  • Will assist the Merchandise department with stocking, making popcorn, etc.
  • Must be willing to rotate to various positions within a shift. 
  • Must be comfortable working with wheelchairs and disabled guests.
  • Should be comfortable with heavy lifting of program boxes and stations.
  • Will assist the custodial department with cleaning of theatre. 


The ideal candidate will have:

  • Strong communication, customer service and problem solving skills.
  • Must be comfortable working with wheelchairs and disabled guests.
  • Must be able to solve guest issues and handle stressful situations in a timely manner.
  • Ensure that the rules and regulations of Radio City Music Hall are being adhered to.
  • Must be comfortable operating an elevator/ must be comfortable with heights.


"An Equal Opportunity Employer, M/F/V/D"


Must be available to work nights, weekends and holiday








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