Front of house (Food & Beverage ) Supervisor - Radio City Music Hall

US-NY-New York
Requisition ID
17-7850
Division
Venues
Functional Area
Other

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

  • This Supervisor will assist the Radio City Merchandise Department Management with merchandise and F&B operations to ensure a positive guest experience.
  • Coach Assistant Supervisors and employees, making sure they adhere to operational guidelines and company policies by providing discipline.
  • Supervise front of house concessions staff, communicate pertinent event information, set up/break down of selling areas and monitor physical inventory.
  • Supervise sales transactions & monitor cashing out of registers. 
  • Address employee and guest concerns to ensure satisfaction.
  • Assist in departmental recruitment and training.
  • Work in conjunction with the Warehouse and Kitchen Supervisors along with the other RCMH departments for maximum efficiency.  
  • Maintain Health Dept. standards and execute such procedures.  
  • Participates in special projects and performs other duties as assigned.

Qualifications

  • Candidate must have experience in a supervisory capacity in a theater or entertainment facility.
  • Must be extremely detail oriented and have a team mentality.
  • NYC Dept of Health Food Protection Certificate is required.  
  • Proven work history of above average work performance, with demonstrated leadership abilities.  
  • Strong cash handling skills, working knowledge of Microsoft Excel and Word and proven guest service skills are required.
  • Ability to process information/merchandise through the current computer register system (POS).  
  • Flexibility in scheduling with the ability to work at least 4 days/nights a week including weekends and holidays.  
  • The ability to handle multiple tasks, lead large groups of employees and display excellent internal and external customer service is required

Education

NA

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