Guest Relations Supervisor Chicago Theatre

US-IL-Chicago
Requisition ID
17-7885
Division
Venues
Functional Area
Other

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

The Guest Relations Supervisor is responsible for providing a safe, positive and guest friendly environment for each event at The Chicago Theatre. He/She works with another House Manager(s) on duty to supervise, coach and train all front of house staff and ensures staff has working knowledge of all pertinent event information and emergency procedures.

 

Key responsibilities will include:

  • Conducting Guest Services pre-event staff meeting to inform staff of all pertinent event information.
  • Responding to all escalated guest issues and determining appropriate actions to resolve problems and/or issues in a timely, positive, and friendly manner.
  • Assisting with the training and supervising of all front of house staff.
  • Scheduling of guest services staff and keeping accurate records of guest services staff attendance.

 

***This is a part-time event driven position.***

Qualifications

The ideal candidate will have previous supervisory experience, (preferably in theatre), exceptional leadership skills, a strong commitment to the highest level of guest relations and customer service.

  • Also essential to success in this role is:
  • the ability to enforce departmental policies/procedures with fairness and consistency
  • the ability to multitask, problem-solve and make decisions in a timely manner.
  • Must have flexible availability including evening, weekends, and holidays based on event schedules and be willing to obtain Fire Guard certificate.

 

***This is a part-time event driven position.***

 

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

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