Director of Security RCMH & Beacon

US-NY-New York
Requisition ID
17-8176
Division
Venues
Functional Area
Venue Management

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

The Director Security (Radio City & Beacon Theater) is responsible for the overall Security operation at both locations. This position reports to the SVP Security.

 

  • Responsible for the safety and security of the Radio City Music Hall, Beacon Theatre and surrounding areas, and event security team.
  • Manage and supervise security supervisors, managers, security officers, street patrol, all event driven and building security staff.
  • Responsible for all administrative documentation inclusive of incident reporting, security SOPs, policies and processes, performance, evaluation and training, and venue specific emergency response plans to include the testing of same.
  • Maintain, evaluate and manage the CCTV and Access Control systems at both venues, identify and document deficiencies and vulnerabilities and work with the General Manager and SVP, Security for any system enhancement requests to ensure the system is aligned with company standards and leveraging the latest technologies. Ensure security staff is properly training on these systems to ensure expected results. 
  • Establish and execute a comprehensive quality and assurance oversight of the security programs at both the Radio City Music Hall and Beacon Theatre, ensuring staff is adhering to policy and standards.
  • Maintain ID card stock and access control systems while managing the vendor relationship.
  • Provide executive level oversight of the security for the Rockettes during all events local and outside the immediate New York metro area. This oversight includes responsibility  for creating security plans and threat management for all members of the Rockettes. 
  • Develop a close collaborative relationship with  NYPD, FBI, DHS and  other  authorities.  Manage and monitor the security program budget for both venues.
  • Adopt industry best practices for emergency preparedness and continuity of operations.
  • Incorporate training protocols that continuously develop employees, as well as address their perishable skills.
  • Collaborate with other MSG venues such as the Arena, Beacon & Chicago properties to ensure consistency and “Best Practices” with safety, security procedures and preparedness.
  • Develop, implement and manage an annual security training schedule.
  • Manage the development, implementation and continuous refinement of physical/facilities security policies, standards, guidelines and procedures to ensure ongoing maintenance of security protocols.
  • Manage the venue-based security command centers at both locations and ensure alignment with corporate guidelines and requirements.
  • Ensure alignment of physical, investigation, intelligence, crisis management, executive protection and cyber security functional capabilities with corporate guidelines.
  • Perform security and risk assessments of facilities, including security equipment condition and provide summary of needed improvements to senior management.
  • Conduct, supervise and prepare reports relating to internal investigations of any losses or violations of regulations, policies and procedures.

 

 

Qualifications

  • Minimum 10-15 years of experience in a senior level law enforcement or other security management role with a focus on the operations of special events or live event environment or theater with a focus on exceptional customer service and safety.
  • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Bachelor degree highly preferred
  • Ability to lead, mentor, and coach and present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
  • Extensive experience and liaison and networks with federal, state, local and other city, state, and private sector entities.
  • Proven ability to assess, develop and successfully execute strategic internal and external security plans and quickly adapt to change as required by events.
  • Ability to compile and execute company and departmental standard operating procedures and procedures (SOP’s).
  • Demonstrated past experience working alongside C-Suite Executives.
  • Ability to effectively articulate security and budgetary initiatives and represent same to executive leadership.
  • Extensive conflict management skillsets with resolution ability.
  • Must have the ability to develop team members and effectively grow a security program.
  • Excellent verbal & written communication, organizational and time management skills required.
  • Must be able to multi-task and prioritize in a deadline-oriented environment.
  • PC skills including MS Word, Excel, Outlook and PowerPoint.
  • Passion for providing outstanding guest experience Must have the ability to work independently when necessary, and use sound business judgment.
  • Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
  • Skilled at working collaboratively and in a team environment
  • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
  • Problem solving, reasoning, motivational and organizational abilities are used often
  • Strong interpersonal skills
  • Knowledge of CCTV, surveillance equipment, access control systems, alarms and radio communications preferred.
  • Must be able to work a flexible schedule inclusive of days, weekends, nights and holidays required.

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

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