Arena Merchandise Supervisor - Part - Time

US-NY-New York
Requisition ID
Functional Area


The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legendary sports teams, exclusive entertainment productions and celebrated venues.  MSG Sports owns and operates some of the most widely recognized sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA), along with two development league teams -- the Westchester Knicks (NBADL) and the Hartford Wolf Pack (AHL).  MSG Sports also presents a broad array of world-class sporting events, including: professional boxing, college basketball, tennis, bull riding and e-gaming events.  MSG Entertainment features exclusive, original productions that include the Radio City Christmas Spectacular and New York Spectacular Starring The Radio City Rockettes.  MSG Entertainment also presents or hosts a wide variety of live entertainment offerings, including concerts, family shows and special events, in the Company’s diverse collection of iconic venues. These venues are: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, California; The Chicago Theatre; and the Wang Theatre in Boston, MA.  More information is available at

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


• Provide the highest example of customer based service for our employees.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs employees in the details of work. Observes performance and encourages improvement.
• Highly responsive to emergencies in a fast paced, time sensitive environment
• Ensures productivity, performance, and adherence to company policies and standards are followed
• Assists the Director, Merchandise Operations with all managerial functions inclusive of managing a sizeable staff
• Train, coach, and develop employees while assisting with the facilitation of operational policies and strategy
• Maintain visual standards and instruct staff on how to best implement them
• Prepare assigned arena area for start of event
• Facilitate pre-shift meetings at each assigned location, review daily event details and new merchandise products with department employees
• Maintain inventory controls
• Ensure display stands are well organized and presented
• Review cash handling and inventory control procedures
• Responsible for ordering, receiving and maintaining inventory for both warehouse and sports merchandising divisions
• Assist with end of night closing, settlements, and reports
• Manage customer concerns and requests
• Provide the highest example of customer based service for our employees
• Must have the ability to dictate and effectively implement daily, weekly, and monthly task with a large staff


• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
• Must have three or more years of supervisory experience in a high volume, fast paced environment.
• Advanced knowledge with merchandise operations and sales techniques is essential
• Must have experience in producing and maintaining visual displays in a retail environment
• Exceptional customer service skills are desired
• Ability to prioritize workload and manage assets
• Excellent communication skills with all levels of the organization.
• Ability to resolve conflicts
• Computer proficiency with extensive knowledge of Microsoft Word, Point of sale systems and Excel.
• Must have the ability to work independently when necessary, and use sound business judgment
• Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
• Must be willing to travel to other locations as needed
• Demonstrated experience coaching, training and the ability to motivate a team is required
• Flexibility and adaptability as it relates to different employee skill levels and working styles is essential
• Must have excellent verbal and written communication skills.
• Must be detail oriented and extremely organized with the ability to multi-task in a high volume, fast paced and deadline-oriented environment.
• Must have a flexible schedule and be able to work overtime, nights, weekends and holidays.



Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.


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