Greeter - Madison Square Garden (4 Penn) - Part - Time

US-NY-New York
Requisition ID
17-8184
Division
Venues
Functional Area
Other

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legendary sports teams, exclusive entertainment productions and celebrated venues.  MSG Sports owns and operates some of the most widely recognized sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA), along with two development league teams -- the Westchester Knicks (NBADL) and the Hartford Wolf Pack (AHL).  MSG Sports also presents a broad array of world-class sporting events, including: professional boxing, college basketball, tennis, bull riding and e-gaming events.  MSG Entertainment features exclusive, original productions that include the Radio City Christmas Spectacular and New York Spectacular Starring The Radio City Rockettes.  MSG Entertainment also presents or hosts a wide variety of live entertainment offerings, including concerts, family shows and special events, in the Company’s diverse collection of iconic venues. These venues are: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, California; The Chicago Theatre; and the Wang Theatre in Boston, MA.  More information is available at www.themadisonsquaregardencompany.com.

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

The Arena Greeter’s primary responsibility is to meet and greet customers within our 4 Penn-VIP entrance.

  • Welcome and assist VIP guests and ticket holders upon arrival to our 4 Penn entrance
  • Maintain a friendly cheerful, and courteous demeanor at all times.
  • Open & Close entrance doors upon guest arrival.
  • Answer guest questions regarding Penn Station, Madison Square Garden and surrounding areas.
  • Ensure that the entrance is free of litter and debris
  • Assist guests through entrance and security procedures.
  • Give directions and explain building facilities as needed.
  • In the unlikely event of an emergency, work collaboratively with security by assisting guests.

This individual will work in the capacity of a GER (Guest Experience Representative) with a focus on Main door assignment.

Qualifications

  • Minimum 1-2 years in a customer service capacity (Preference given to VIP services)
  • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
  • Excellent verbal & written communication, organizational and time management skills required
  • Must be knowledgeable about local area and Arena events and offerings.
  • Possess exceptional attention to detail and strong follow-up skills necessary
  • Must have the ability to work independently when necessary and as part of a team
  • Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics
  • Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
  • Problem solving, reasoning, abilities are used often
  • Strong interpersonal/customer service skills
  • Ability to work among the elements (cold and hot weather as well as rain)
  • Must be able to work a flexible schedule inclusive of days, nights, weekends and holidays. This is a 7 day a week operation requiring late evenings based upon event.

Education

N/A

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