Building Operations Coordinator Madison Square Garden

US-NY-New York
Requisition ID
Functional Area


The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


SUMMARY: The Building Operations Coordinator is responsible for coordinating the daily activities of Madison Square Garden’s venues: the Arena, the Theater, and the Expo Center as determined by the Manager of Building Operations. The position’s focus is on Department administration/support, building maintenance, project coordination, and vendor/union trade coordination. This position involves coordinating Union labor within all Building Operations Trades to complete day to day tasks and event set-ups.


This position will be a key administrator for our CAFM system, assuring high efficiency in work order completion. This involves entering, updating, and closing service tickets for multiple departments, assigning tickets to individual union trades, and following through until completion. This position is responsible for assisting with projects for in-house maintenance, outside contractors, and large capital projects.


The coordinator will provide full administrative support to all management in Building Operations.


The Operations Coordinator will be a primary administrator for purchasing materials and services through the MSG purchasing system (Coupa). This also includes researching products and vendors to reduce cost and increase operational efficiency.

The scope of this position encompasses a 24-hour, 7-day a week operation with the transition of numerous daily events, multiple unions, work rules and jurisdictions.


The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legacy sports teams, exclusive entertainment productions and celebrated venues.


MAIN DUTIES/FUNCTIONS: In order of importance, list the main duties and functions of this position with the anticipated approximate percentage of time devoted to each such function or duty.

  • Responsible for coordinating daily activities within the Arena, Theater, and Expo Center.
  • Department support and administration
  • Purchase materials and services through the MSG purchasing system (Coupa)
  • Key administrator for CAFM system, monitor the status and completion of work tickets, enter work tickets
  • Work with Union trades, vendors, and contractors to complete building maintenance projects and new capital projects.
  • Work closely with other departments to coordinate repairs and maintenance on building operations equipment including basketball courts, basketball backstops, hockey dasher boards, staging, crowd control equipment, etc
  • Work with trades to complete event requirements for Arena/Theater events such as concert floor set-ups, as well as ancillary Sponsorship set-ups and activations
  • Organize and schedule small projects such as radio inventory/repair, aerial lift maintenance, forklift scheduling/maintenance, fuel delivery, etc
  • Work closely with the heads of each Union trade on small projects.


Ideal candidate will have 2-4 years of administration and/or coordinator experience in facility or event management, and excellent verbal and written communication skills. Must have excellent interpersonal skills along with the ability to work professionally as a team player in a fast paced deadline orientated environment. Prior Arena/Theatre or similar experience and experience in CBA work rules and scheduling procedures preferred. Must be willing to work with union staff, outside contractors, and multi task in an extremely critical environment. Must be available to work weekends and holidays.


Required Qualifications:

  • Minimum 2-4 years of administration and/or coordinator experience

  • Proven organizational skills in a fast-paced office environment
  • Previous experience with computer systems (CAFM, Purchasing, etc)
  • Ability to demonstrate success in managing multiple tasks while under tight deadlines and financial constraints.
  • Must possess excellent verbal and written communication, organizational, and time management skills.
  • Must be highly responsive to emergencies in a fast-paced, time-sensitive environment.
  • Possess exceptional attention to detail and strong follow-up skills necessary
  • Must have the ability to work independently when necessary, and use sound business judgment. 


Preferred Qualifications:

  • Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.
  • Demonstrate integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
  • Experience in logistics in the live entertainment or sports environment or similar industry.
  • Experience in a Union environment
  • Able to work under pressure and meet deadlines, while managing multiple tasks.
  • Must be able to multi-task and prioritize in a deadline-oriented environment.
  • High written and verbal communication skills, with proficiency in MS Office.
  • Strong administrative, organizational, and time management skills.
  • Experience in metrics and/or data reporting.
  • Ability to work a flexible schedule inclusive of days, nights, weekends and holidays.



Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.


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