Director Technology Infrastructure, Technology

Job Locations US-NY-New York
Requisition ID
17-8217
Division
Technology
Functional Area
Information Technology

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

The Director Technology Infrastructure will be responsible for developing and managing core technology infrastructure for The Madison Square Garden Company, including its venues and business properties, encompassing systems and network operations, wireless, and related operational functions.  In collaboration with the SVP Technology Infrastructure and Support, the Director will collaborate with other leaders in the technology team to develop and deliver the programs and services that will help MSG to achieve its strategic goals.  You’ll work with colleagues to consider the needs of MSG as a whole as well as the needs of your function, operating with a focus on enabling services at the same time your team is actively seeking emerging opportunities. The Director will be also responsible for leading acquisition technical due diligence and integration programs. 

 

MAIN DUTIES/FUNCTIONS:

  • Leads the team of engineers in developing and managing the core technology infrastructure at MSG, including overseeing telecoms, wireless, networks, data center, cloud, and related operational functions.
  • Lead the efforts for upgrading infrastructure and supporting processes on which MSG business operates while ensuring technology is in place to effectively secure our corporate networks/data and enable more robust physical security in our venues
  • Partners with Chief Information Security Officer to develop and maintain the security and operational integrity of the technologies and services provided, ensures IT controls are set and followed to ensure SOX and other compliance requirements for the business partnering with Internal audit
  • Under the direction of the SVP Tech Infrastructure and Support, assists with managing stakeholder relationships to gain agreement on business priorities and preparing business cases in line with MSG’s technology investments to provide technology solutions that meet internal business needs.
  • Monitor and conduct periodic assessments of existing technology infrastructure and applications for capacity planning, performance improvements, upgrade requirements and hardware/software replacement and ultimately recommend changes to align with business strategy and ensure efficient processes and operations.
  • Consistently pushes MSG Technology to be a best in class tech function by investigating, validating, and introducing new technologies and vendors into the organization and define key performance indicators through vendor platforms, 3rd party testing, and independent field analysis. Use the indicators to optimize and improve configuration settings.

DECISION MAKING:

  • The ideal candidate should be senior enough, and have a wide enough “vocabulary” within the software / hardware ecosystems to make independent decisions about platform buy-in as it relates to the architecture of specific projects.

 

Qualifications

  • 15+ years’ experience with design, integration, and deployment of networks.
  • 10+ years of practical field engineering, aptitude to work as an onsite leader, putting to use the technical and operational expertise.
  • 8-10 years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients.
  • Deep experience with the full network stack (CDN, WAN/LAN/MAN, Firewall, MPLS & internet connectivity), with an emphasis on ecosystems with large scale high density wireless networks.
  • Hands-on experience designing, deploying, and operating enterprise systems. Leadership roles in Software Delivery and/or Product Lifecycles
  • Comprehensive and fundamental understanding of networking services from IP Management to SD-WAN.
  • Experience in cloud-first and cloud-native architectures, AWS and Azure Cloud preferred.
  • Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management
  • Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
  • Substantial broad industry and technical awareness to identify technology opportunities and align these to the business needs in the entertainment, retail and
  • Strong vendor management skills
  • Strong budget management and ability to develop and get approval for significant business cases
  • Developing and communicating organizational objectives; inspiring and motivating team members to achieve results.
  • Ability to project manage, meets deadlines, and perform under high stress while maintaining high productivity.
  • Degree in CS, EE, CE or equivalent. Certifications or industry recognition are a plus

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

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