Box Office Manager - Forum

Requisition ID
Functional Area
Venue Management


The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


The Forum is currently seeking an experienced Box Office Manager. The position is responsible for the oversight of day to day box office operations, including event builds, settlement, inventory management, cash control, internal ticket requests and part-time box office staff management. Additionally, the Box Office Manager will be able to successfully prioritize, problem solve, communicate and produce accurate results in a fast paced environment.




  • Builds and manages all concerts and special events utilizing Ticketmaster systems.
  • Manages seating inventory from build to settlement.
  • Communicates regularly with internal departments and external clients to address ticketing needs or concerns.
  • Processes all internal ticket requests, fulfills event orders, manages holds and releases.
  • Works directly with Ticketmaster representative in implementing updates or system revisions, ensuring system efficiency and event accuracy.


  • Provides the highest level of customer service, managing and resolving in person and phone customer service issues, in an efficient and courteous manner.
  • Actively manages will call windows and event staff; ensuring all ticket sellers are providing Forum guests with the highest level of customer service.


  • Responsible for daily balancing and reconciliation of all revenues collected from ticket sales and ancillary income. Manages ticket seller’s banks, and places cash orders for events when required.
  • Assists with reconciliation and settlement including preparation of pertinent reports and miscellaneous back-up for all events.
  • Generates daily sales reports, maintains accurate accounting records and ensures adherence to all instituted company compliance measures.


  • 5 years of related work experience in live entertainment or sports industry.
  • Advanced knowledge of Ticketmaster system.
  • Strong analytical, problem solving and resolution skills.
  • Strong interpersonal, written and verbal communication skills.
  • Proven ability to motivate and lead staff.
  • Ability to work evenings, weekends and holidays.


Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.


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