The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston. Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming. In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com
The Client Relationship Specialist will provide exemplary service to 550 plus New York Knicks ticket accounts, in an effort to maximize retention, cross-sell and up-sell customers into other MSG ticket and hospitality products.
Successfully service, grow and enhance customer satisfaction, while contributing to department wide revenues in excess of $200 million plus annually. Maximize retention and renewal revenues for MSG Teams' franchises via year-round service and relationship-focused efforts to retain and renew existing subscription and partial subscription account clients. Coordinate the implementation of retention marketing programs, events and service initiatives. Work in conjunction with Account Executives, Sales Team and Premium Team to present new subscription and premium seating opportunities in new arena. Develop and maintain account contact database records related customer service calls, correspondence and seat visits in addition to other retention-related programs. Foster positive, cooperative internal relationships with departmental co-workers as well as key inter-departmental contacts.