Temp Coordinator Disabled Services - Madison Square Garden

US-NY-New York
Requisition ID
17-8331
Division
Venues
Functional Area
Administrative/Clerical

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

The temporary staffing position in Disabled Services performs functions of the department, including handling calls, processing orders, managing issues and staffing events that include disabled patrons.  Assists in responding to more than 7,000 calls and more than 2,500 emails a year; processes more than 30,000 tickets a year.  Assists in facilitating special requests, entrances and exits and helps to  resolve on-site issues.  The temporary staff also works with the Guest Relations area when high profile or significant events require on-site presence or when high volume calls require multiple responders. 
 
This is a limited term position ending March 1, 2018.
 
DUTIES AND RESPONSIBILITIES
  • Handles heavy volume of disabled customer calls, fills ticket requests and ensures patrons are accommodated to the best of our ability
  • Helps resolve issues
  • On-site coverage at some events at MSG, RCMH, and The Beacon Theatre to ensure disabled patrons are appropriately situated and needs are met
  • Assists to diffuse situations on company’s behalf and resolves issues at events
  • Works with Guest Relations on high profile events; cancellations and high volume periods
  • Works on special projects as assigned by Coordinator, Guest Relations,Manager, Guest Relations and Director, Guest Relations
 

Qualifications

  • Excellent verbal communication skills
  • Solid writing skills
  • Excellent computer skills (Microsoft Word, Microsoft Dynamic, Excel, Ticketmaster and Internet)
  • Must be people oriented
  • Prior customer relations experience a plus
  • Prior knowledge of the Americans with Disabilities Act a plus
  • Must have problem solving/conflict resolution skills
  • Must be able to handle heavy volume of customer communication (telephone, emails, letters, faxes)

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

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