Director Venue Tours

US-NY-New York
Requisition ID
17-8348
Division
Live
Functional Area
Other

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

The Director of Tours will lead the development and business strategy of the MSG Tour Experience.  This role will work closely with the EVP, MSG Live to create “I Was There” moments by providing tour guests with dynamic, fan oriented, and interactive tour experiences. This role will also leverage our historic venues and franchises to connect tour guests with the MSG brand. The Director of Tours will be a highly collaborative role that works both within MSG and with External vendors to reimagine the current tour offering.

  • Develop strategies and execute tactics to maximize Venue Tour ticket sales and revenue.
  • Oversee the content (Script updates), promotional components, pricing and operations strategies for MSG, Radio City and Chicago venue tours.
  • Identify and develop new programs/partners, maintain outside partnerships and work with legal to help execute and track all agreements.
  • Collaborate with PR, Marketing, Partnerships, Group Sales, Promotions and other MSG/Radio City entities to achieve sales goals and build brand equity in support of the venue tour business.
  • Oversee tour sales tracking and analysis.
  • Implement sales and pricing plans, assist in the creation of a marketing strategy, and guide the development of first-class advertising materials within branding guidelines.
  • Partner with the Marketing department to enhance capture and application of Customer Data to maximize Marketing opportunities (focus on Social).
  • Work with outside vendors to grow ancillary business (Photo Op).
  • Work with venue tour managers and the appropriate MSG resources to ensure content enhancements and changes are executed in a consistent manner.
  • Assist venue tour management with staffing, staff training initiatives and performance monitoring.
  • Work with Bookings/Sports team to create VIP experiences on-site at MSG shows (VIP Room, /backstage tours, soundcheck parties, etc).
  • Connect Tour experience back to MSG Franchises and events in efforts to lift attendance, brand recognition and increase merchandise revenue.

Qualifications

  • At least 3 years of experience in tour operations, project management, or event planning
  • International travel experience a plus
  • Exceptional written and verbal skills
  • Experience with Ticketmaster Archtics & Host a plus
  • Strong collaboration skills and the ability to influence decision making
  • Innovative thinking and Creativity in areas such as Content, Sponsorship, Marketing, and Ticket Sales
  • High Energy, and passionate about the customer experience
  • Self-starter who takes initiative and ownership of job responsibilities, with ability to work independently and meet deadlines under pressure with minimal instructions
  • Meticulous attention to detail and accuracy
  • Ability to handle a large workload while juggling a changing list of priorities

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

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