Supervisor Custodial Services PT

Job Locations US-NY-New York
Requisition ID
17-8441
Division
Venues
Functional Area
Venue Management

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

Responsibilities

  • Responsible for the daily administration of the Custodial department
  • Orchestrate daily inside labor activities to foster a seamless and cooperative delivery of service while minimizing internal conflict.
  • Highly responsive to emergencies in a fast paced, time sensitive environment.
  • Direct custodial trades during Arena, Theater, Expo Center and 3rd floor events. Familiar with event budgets and consciously manage custodial labor cost for event and post event cleaning.
  • Plan, schedule and organize all shift work.
  • Manage the cleaning material and supply inventory as well as the inventory for all restroom consumables. Track spending throughout the year.
  • Responsible for maintaining a first-class operation, delivering superior service to internal and external clients.
  • Attend necessary training and trade shows to assure the utilization of the latest and most efficient cleaning materials and equipment
  • At the direction of the Director of Building Operations, work in collaboration with the Concourse Manager & Supervisors to ensure all areas within the Arena are cleaned and staffed appropriately.
  • Insure employee uniforms are being cleaned and maintained to the highest standards to help generate a positive guest experience. Coordinate distribution of approximately 600 uniforms per event.

Qualifications

  • The ideal candidate will have a minimum 2-3 years’ management experience, and knowledge of events, sports, theatre operations, within an entertainment venue
  • Previous supervisory experience in Custodial/Housekeeping with an emphasis on administration preferred.
  • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred
  • Experience managing union staff preferred.
  • Ability to manage cross functional teams and building relationships is essential.
  • Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
  • Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
  • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
  • Comfortable with managing conflict and responding to customer problems with a sense of urgency
  • Ability to demonstrate success in managing multiple tasks while under tight deadlines
  • Experience motivating, and encouraging exceptional performance

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

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