• Inside Sales Representative

    Job Locations US-NY-New York
    Requisition ID
    Tickets/Clubs/Corp Hospitality
    Functional Area
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Specific Functions/Activities Summary

    This position contributes to the successful operation of the Season Subscriptions Department by generating revenue through season ticket, group and premium sales, while practicing the Company’s Core Values and Mission.


    Establish qualified leads, initiate and close sales for Season Members, Madison Club, Group Sales, Single Night Suite Rentals and provide fan first service to customer service inquiries and current clients, with the end goal of maximizing revenue potential. 




    • Establish qualified leads.
    • Initiate and close sales.
    • Utilize all methods for sales success – phone, email, LinkedIn, meetings in and out of office/arena.
    • Field, investigate and respond to customer inquiries and issues to maintain positive client relationships.
    • Meet departmental provisions for pro-active customer contact and account maintenance through setting of daily and weekly client correspondence goals.
    • Execute additional sales responsibilities as they are presented. New events, new products, new packages.
    • Manage sales presence at offsite events such as tradeshows and public appearances.
    • Track sales process, capture data and complete sales transactions through proper use of database systems, such as CRM and Archtics.
    • Game night responsibilities include sales tables, client interactions, hosting prospects, box office
    • Provide general office support for overall departmental operations including office coverage for game-night services, follow-up on new accounts, etc.
    • Participate in special projects and perform other duties as assigned.


    • Bachelor degree preferred
    • Must have good follow-up skills and excellent presentation skills via phone and face to face appointments
    • Computer proficiency required
    • Relationship development
      • candidate can optimize business relationships
      • can network within the local business area to acquire new business.
      • can manage multiple relationships 
      • can influence peers to meet objectives
      • communication/Interpersonal
    • Displays ability to listen well
      • Effectively expresses ideas
      • Builds rapport with customers
      • Makes a good presentation
    • Initiative
      • Can take action independently
      • Can make decisions on her/his own
      • Makes things happen


    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Join Our Talent Community

    No time to apply? Take a minute to drop us your information and become part of our talent community!