• Madison Square Tour Guide

    Job Locations US-NY-New York
    Requisition ID
    Functional Area
    Customer Service/Support
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Specific Functions/Activities Summary

    • Tour Guides are responsible for conducting a 75-minute behind-the-scenes walking tour of Madison Square Garden.
    • The ideal candidate will possess the ability to speak in a clear, informative and entertaining manner for several hours a day. This position is also responsible for general order and safety of the visitors along the predetermined route.
    • Using good judgment and the ability to think on your feet in addressing all issues of security and safety is paramount.
    • Tour Guides are responsible for proactively approaching all guests to answer questions and provide general tour or Arena information.


    • Experience in a tour-related or entertainment industry desired.
    • Strong public speaking and communication skills required with a focus on customer service.
    • Recommended background would include, but not limited to, experience in the theater, performing arts, communications or previous employment as a Tour Guide.
    • Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentation.
    • Ability to adapt to requests and changes to the tour script, route and assignment on short notice.
    • Good organizational skills to check in groups and collect tickets as necessary.
    • High level of commitment and flexibility required.
    • Must be available 4 days a week including Sundays and holidays as needed.
    • This is a seasonal, part-time position.





    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


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