• Retail Stand Leader- Arena Merchandise - Madison Square Garden

    Job Locations US-NY-New York
    Requisition ID
    Functional Area
    Customer Service/Support
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Specific Functions/Activities Summary

    The Stand Level Lead manages a location or collection of locations and their respective staff compliments. With a focus on merchandise display and sales, proper guest relations, appropriate use and maintenance of facility equipment, and overall event night location management.

    This position is responsible for

    • Conducting daily audits, monthly location inventory, processing of employee time sheets.
    • Ensuring that guests receive outstanding guest service in our locations, and staff at locations adhere to high standards that have been set out by Madison Square Garden.
    • Maintains a good understanding of our products and services as well as our systems and practices.
    • Assists implementing of floor moves, merchandising and display maintenance along with ensuring that the cleanliness and upkeep of our locations is maintained at a high level.
    • Reporting to management any issue from a Personnel, Maintenance, or Merchandise standpoint.
    • Ensures the processing and replenishing of merchandise on the selling floor by participating in receiving and monitoring merchandise flow.
    • This position is part-time and scheduled on an event driven basis.


    The ideal candidate will have:

    •  At least 2 years supervisory experience in retail or sports merchandising. 
    • Must have previous experience in training, cash handling, equipment operation and management. 
    • Ability to process information/merchandise through the current computer register system (POS).
    • Ability to communicate with all employees as well as guests.
    • Must be able to operate and use all equipment necessary to run the respective merchandise store/stand.
    • Ability to move or handle merchandise throughout the store.  Must be available to work mostly nights and weekend 



    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


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