• Tour Guide - Chicago Theatre

    Job Locations US-IL-Chicago
    Requisition ID
    Functional Area
    Customer Service/Support
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Specific Functions/Activities Summary

    • The Tour Guide will present the behind-the-scenes tour of The Chicago Theatre in an informative, entertaining professional manner to scheduled groups of guests. 
    • Responsibilities include memorization of a script verbatim, answering patron questions with detail and poise to ensure an overall positive guest experience. 
    • Will monitor and lead groups safely through entire premises with knowledge of all fire exits, elevators and restroom facilities.
    • Secure, return, and observe proper use of equipment (radio, keys, uniform, loudspeakers, props). Assist in promoting and selling theatre merchandise. 
    • Interact and work cordially alongside other departments while adapting to requests and changes (route, dialogue, assignment) on short notice. 
    • Perform a variety of office duties before, after or amid varying tour shifts.


    • The ideal candidate must have at least one year of experience in a tour-related industry or hospitality setting with strong public speaking and communication skills. 
    • Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentations. 
    • Strong customer service skills required; knowledge of Microsoft Word and Excel preferred. Demonstrate the physical capability of standing, walking and climbing steps for prolonged periods of time. 
    • Must be flexible with scheduling during weekdays; weekend and holiday availability required. 
    • This is a part time position.



    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


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