• Lead UX Designer

    Job Locations US-NY-New York
    Requisition ID
    18-8902
    Division
    Marketing
    Functional Area
    Marketing
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legendary sports teams, exclusive entertainment productions and celebrated venues.  MSG Sports owns and operates some of the most widely recognized sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA), along with two development league teams -- the Westchester Knicks (NBADL) and the Hartford Wolf Pack (AHL).  MSG Sports also presents a broad array of world-class sporting events, including: professional boxing, college basketball, tennis, bull riding and e-gaming events.  MSG Entertainment features exclusive, original productions that include the Radio City Christmas Spectacular and New York Spectacular Starring The Radio City Rockettes.  MSG Entertainment also presents or hosts a wide variety of live entertainment offerings, including concerts, family shows and special events, in the Company’s diverse collection of iconic venues. These venues are: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, California; The Chicago Theatre; and the Wang Theatre in Boston, MA.  More information is available at www.themadisonsquaregardencompany.com.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

    Responsibilities

    We are looking for a Lead (UX) designer to be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes to deliver new industry-leading user experiences on MSG.com website and Mobile App. This role will partner with internal resources to interpret guest needs and translate them into a customer-centric product.

     

    • Work closely with the GM of MSG.com and Technology to lead the MSG.com UX strategy.
    • Create and maintain the highest UX standards and practices.
    • Lead new product and feature ideation and development, including:
      • Gather requirements across multiple stakeholders and departments.
      • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
    • Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
    • Collaborate with internal research team for user research, usability testing, reporting and recommendations
    • Identify design problems and devise elegant solutions.
    • Make strategic design and user-experience decisions related to core, and new, functions and features.
    • Take a user-centered design approach and rapidly test and iterate your designs.

    Qualifications

    Required Qualifications:

    • Expert knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design framework, concept visualization, problem-framing, and design principles
    • A great portfolio of work that demonstrates your skills in user experience & product design
    • Strong communication skills and the ability to present solutions cross departmentally both internally to developers, creative services and externally to outside stakeholders.
    • Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer.
    • Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
    • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
    • Analytical and resourceful with proven problem-solving abilities/mindset
    • 5+ years’ experience.
    • Thrive in a fast-paced work environment
    • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

     

    Preferred Qualifications:

    • Experience in live entertainment: sports, music and/or theater a plus
    • Direct experience with large, complex organizations
    • Experience with Mobile apps

    Education

    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

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