The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston. Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming. In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com
The successful candidate will be part of the ServiceNow/Sys Admin team that is defining the future of operations for MSG. In addition, you will be crucial in supporting the end-to-end customer experience that will drive continuous improvements across the organization. Responsible for providing professional, proactive, customer-focused and responsive support for IT systems. The position requires a person to have a “hands-on” attitude, a customer service focus, as well as a take a lead personality to ensure efficient and effective departmental operations.
This position is responsible for utilizing ITSM platforms to enhance quality, speed and reliability of IT support services using ITIL frameworks. This position will also assist in the creation and implementation of processes such as Incident and Problem management workflows based on ITIL/ITSM best practices, design, development, upgrades, enhancements and customizations of different modules of ITSM suite. Help automate day to day business processes using ITSM applications. This position is also the gatekeeper of all company system access, account creation, mailbox management and works on highly confidential actions regarding terminations and company investigations.