• Director Security – MSG

    Job Locations US-NY-New York
    Requisition ID
    18-9085
    Division
    Venues
    Functional Area
    Venue Management
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

    Responsibilities

    • Responsible for providing the highest level of guest service within a safe and secure environment for our guests and employees during all events and functions within the operating areas of the Arena, Theater, and Expo Center.
    • Works closely with the Command Center to safeguard company and guest property during an event.
    • Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies.
    • Spearhead and maintain security protocols and procedures for all events in the Arena, Theater, and Expo Center.
    • Assist in the development of venue policies based on industry leading security standards and best practices.
    • Conducts training and briefings for event security staff.
    • Ensures compliance with NBA/NHL security mandates and protocols.
    • Oversees, manages, and ensures completion of all event security forms; including ops plans.
    • Establish staff development and training protocols including table top exercises and functional exercises.
    • Highly responsive to emergencies in a fast paced, time sensitive environment.
    • Collaborate with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency.
    • Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues.
    • Determine staffing levels and track costs against budgets.
    • Attend production meetings and produce event notes outlining client expectations and operational needs.
    • Represent the VP Security in his/her absence.

    Qualifications

    • The ideal candidate will have a minimum of 8-10 years’ Security/Operational management experience, knowledge of events, sports, or theatre operations within a sizeable entertainment venue.
    • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred
    • Experience managing union staff preferred
    • Ability to manage cross functional teams and building relationships is essential.
    • Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
    • Knowledge of local public assembly and fire codes required.
    • Experience with city and state agencies.
    • Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
    • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
    • Comfortable with managing conflict and responding to customer problems with a sense of urgency
    • Ability to demonstrate success in managing multiple tasks while under tight deadlines
    • Experience motivating, and encouraging exceptional performance
    • Ability to hold team accountable for outcomes and monitor performance
    • Successful track record of measuring improvements in customer satisfaction and loyalty
    • Demonstrated experience coaching, mentoring and developing staff to perform at high levels
    • Ability to navigate internal organization/process
    • Proactive self-starter and able to work collaboratively
    • Proficiency in Microsoft Office
    • Must be willing to travel to other locations as needed
    • Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. This role will primarily focus on the Supervision of evening Event Security employees and the operation during concert and sporting events.

    Education

    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

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