• Technical Manager

    Job Locations US-NY-New York
    Requisition ID
    18-9092
    Division
    Technology
    Functional Area
    Information Technology
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

    Responsibilities

     The Technical Manager will be a key show technology architect and expert to liaison with MSG Productions, providing solutions and support for live theatrical productions and venue live events with a deep working knowledge in the execution and integration of technologies including Audio (Consoles, Playback, Time Code, Control), Video (Cameras, LED Walls, Playback Servers, Editing, MAM, Projection), IP Networking (Core and Edge Switching, Servers), Show Control (Database, programming), Automation (motorized stage systems and computer automation), Lighting, Staging, and Special Effects systems.

     

    This person acts as the liaison between various creative and technical departments and designers supporting MSG Production and Venues in executing the specific needs of the show in the context of systems design, integration, and technical operating budgets.

     

    The person will operate in partnership and collaboration with other technical manager(s). The opportunity is for an individual who can bring innovation and passion to the work place every day. The ideal candidate will help to continue to advance the world’s greatest productions and provide for the most unique and immersive theatrical experience for our audiences.

     

    This position will perform project manager duties for assigned technology projects related to Radio City Productions.  Project Management skills include; planning, organizing, execution and compliance of technical projects and timelines. Must work independently; communicate effectively with internal and external team members as well as accurately estimating and executing timelines. Additionally, this position will help define the goals and objectives of the project, determine when the various project components are to be completed and by whom, and create quality control checks to ensure that completed components meet industry and or MSG standards.  This position will contribute to the negotiation and resolution of technical and production issues as well as the development of relationships at all levels of the organization.

    Qualifications

    • Design and monitor technology solutions for productions and live events.
    • Development budgets and manage resources in conjunction with production and operational needs
    • Coordination of manpower needs with the operations department
    • Maintain high level of efficiency and foresight for each production
    • Manage technical equipment and dispersal, if necessary
    • Monitor and support live productions in season – requires flexible schedule.
    • Participates in special projects and performs other duties as assigned.
    • Work with Show Operations Team (Stage Managers and Stage Crew) on installation and operation of all computer systems used in our productions.
    • Work with outside vendors on all system operations, back up plans and troubleshooting techniques.
    • Provide production support on flexible schedules to ensure seamless show coverage during and throughout the production runs.
    • Maintain detailed logs on all systems operations and maintenance.
    • Excellent oral and written communication skills.
    • User support for all software and hardware related computer issues.
    • Other duties as deemed necessary by the immediate supervisor.

     

     

    SUPERVISION: 

    Collaboration with Technical Crews with up to 100+ individuals per event or production.

    • IATSE, Local # 1 Stagehands
    • IATSE, Local # 764 Wardrobe
    • IATSE, Local # 306 Projectionists
    • AGVA, Stage Managers
    • IBT, Local # 817 Teamsters

      

    REQUIREMENTS/QUALIFICATIONS:

     

    Management Skills

    • Leadership – positive and self-directed, initiative oriented, proactive, with the ability to positively influence and motivate indirect reports, leads by example while getting others on board.
    • Character - able to culturally adapt while being approachable and customer solution oriented.
    • Strong communication skills, verbal, written, demonstrative, presentation and good listening skills.
    • Commitment to excellence, with a can do attitude.
    • Flexible
    • Creative with the ability to innovate
    • Teamwork, able to work with varying personalities, skillsets, and experience levels.
    • A passion to serve and collaborate
    • Flexible working hours, moderate travel, required to participate in an on-call and/or on site rotation (includes evening, weekends, and occasional holidays during seasonal productions)
    • Experience in budget forecasting, personnel scheduling, and project planning.

     

    Technical/Functional Competencies

    • This candidate should have 10-15years of live theatrical, media, and event technology experience.
    • Should hold a B.A. degree in a technical field, Master’s degree preferred (or a combination of a Bachelor’s degree and commensurate broadcast industry experience of 15+ years)..
    • Should have both supervisor, support, design, and integration experience in theatrical, production, networking, and media technologies including and in High Definition, Digital, Film, and Analog video, audio, control and networking formats.
    • Strong research, project management and strategic planning skills with respect to technology planning as it relates to productions and live events.
    • Strong knowledge, integration and support experience of various technology disciplines related directly with live theatrical event productions:
    • Networking & Servers – IP, TCP, VLAN, SNMP network topologies architecture design and support. Preferred experience, certification and/or training in: Windows, Unix, Linux, Cisco Networks (CCNA) in support of shows and live events.
    • Audio Systems – Playback, Mixing, PA’s, Intercom, Wireless Microphones, IFB’s, IEM’s, Monitoring. Preferred experience, certification and/or training in: Myers, Wildtracks, Digico SD7, Riedel Intercom, Yamaha DM2000, or equivalent
    • Visual Systems – Media Servers, LED Wall Systems, Projection Systems, File Formats, Distribution Routing, Image Processing, MAM, Camera Systems. Preferred experience, certification and/or training in: 7th Sense Delta, D3, Folsom, Avid, FCP, Kramer, Christie Boxers, Daktronics, Advantage/Revolution LED, Sony, Panasonic, Blackmagic, AJA, or equivalent.
    • Control Systems – Show Control, Stage Automation, Rigging Systems, House Clock, Sync Pulse, Wireless Systems. Preferred experience, certification and/or training in: Medialon Show Manager, Evertz MC, TAIT Navigator, Raynock Automation, DMX Wireless, WiFi Formats, or equivalent.
    • Staging and Rigging Systems – Various experience ideal.
    • Software, Database, and Coding – Application programming and fluent usage of various software programs. Preferred experience, certification and/or training in: C++, JAVA, Windows, Mac OSX, Medialon, Nagios, SQL, or equivalent.
    • Lighting Systems – Various experience ideal.
    • Entertainment Technician Certification Program (ETCP) – ideal.
    • Design, Business, and PM Software Applications – Preferred experience, certification and/or training in ACAD, MS Project, Excel, 3D Modeling, Visio, PowerPoint, procurement applications.

     

    Key Experiences/Achievements

    • This candidate should have 10-15years of Theatrical technology management or equivalent.
    • Should have experiences managing groups of at least 12 people on long /short term basis.
    • Should be well versed in working with production teams to verify technical facility needs of specific show elements and requirements.
    • Should be able to perform management’s duties such as prepare budgets, create timelines and deliverables, manage short term and long term projects, evaluate new technologies, prepare reports, and process improvements.
    • Ability to identify, evaluate, and document new technologies in a streamlined method and help to introduce such to new productions and end users.
    • Experience working in a technical position with supervisory responsibilities in a Touring Event, Live Event Venues, Media and Entertainment, Live Productions, Theatrical Productions, or live audience experiences desired.
    • Experience with camera operations, media asset management, editing and archiving, administration of assets and access rights ideal.
    • Should be able to conceptualize, design, draw, present, project manage and commission the integration of technical projects for shows from idea to inception.

     

      

    PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

     

    Normal office environment. May be expected to lift approximately 20 pounds.  Will be required to travel. Occasional long hours depending on the schedule and season. Must be flexible to work nights or weekends.

     

    Education requirements: 
    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
    Educational requirements may differ from job to job based on the role.

     

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations

    Education

    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

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