The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston. Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming. In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com
The Director of Food & Merchandise–Beacon Theatre will plan and manage all facets of food, beverage and merchandise operations for all events and daily functions that concern this area to ensure the highest standards are consistently maintained. Help plan and manage the food and merchandise operations department including company branded merchandise, consignment goods i.e. concerts, family shows and all concessions sold at the Theatre. Implement the monthly physical inventory process, calculate and submit all reconciliation of cash to finance. Develop all standard operating procedures, assist with Department of Health inspections and budgeting process for all concerts and special events. Oversee and supervise employees; coach and counsel staff regarding best practices in defusing guest issues and incidents as they arise and provide timely responses to those issues. Will actively handle escalated customer issues and offer solutions for guests. Actively participate in the recruitment, selection, training and progressive disciplinary process for all part-time event driven personnel.