• Dir Food & Merchandise Ops - Beacon Theatre

    Job Locations US-NY-New York
    Requisition ID
    18-9306
    Division
    Venues
    Functional Area
    Venue Management
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Specific Functions/Activities Summary

    The Director of Food & Merchandise–Beacon Theatre will plan and manage all facets of food, beverage and merchandise operations for all events and daily functions that concern this area to ensure the highest standards are consistently maintained. Help plan and manage the food and merchandise operations department including company branded merchandise, consignment goods i.e. concerts, family shows and all concessions sold at the Theatre. Implement the monthly physical inventory process, calculate and submit all reconciliation of cash to finance. Develop all standard operating procedures, assist with Department of Health inspections and budgeting process for all concerts and special events. Oversee and supervise employees; coach and counsel staff regarding best practices in defusing guest issues and incidents as they arise and provide timely responses to those issues.  Will actively handle escalated customer issues and offer solutions for guests.  Actively participate in the recruitment, selection, training and progressive disciplinary process for all part-time event driven personnel. 

     

    • Oversee and supervise employees; Actively participate in the recruitment, selection, training and progressive disciplinary process for part-time event driven personnel to ensure fair, consistent and best practices across department.
    • Responsible for ensuring the highest level of customer service to our patrons-Ensure all employees are trained, motivated and empowered to maintain high levels of customer satisfaction
    • Coach and counsel staff regarding best practices in defusing guest issues and incidents as they arise and provide timely responses to those issues. Actively handle escalated customer issues and offer solutions for guests.
    • Ensure departmental compliance with SOP’s
    • Oversee and manage day to day food & merchandise operations related to events at Venue
    • Establishing and maintaining appropriate staffing levels and remaining abreast of any changes which may impact staffing needs 
    • Manage event reconciliation with artists and all clients
    • Provide input and support regarding price points of all items sold at The Beacon Theatre.
    • Experiment and test food and beverage items to improve per caps. Product offerings should be competitive with leading markets and stay with in partnership guide lines
    • Review inventory methods and controls; minimizing loss and maximize efficiency. Implement monthly physical inventory process and submit to finance.
    • Participates in special projects as assigned.
    • Partner with Food & Merchandise Directors in other Venues, as needed.
    • Responsible for ongoing Department of Health compliance and maintenance of an “A” grade by upholding company food safety, food handling and sanitation requirements.

     

     

    Qualifications

    • The ideal candidate will have a minimum of 6-8 years food & beverage management experience in a sports, entertainment or theater facility.
    • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
    • Knowledge of industry business practices and strategic direction.
    • Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors.
    • Expert in customer service transactions and delivery that will drive improvement with front-line employees and brand perception.
    • Excellent verbal & written communication, organizational and time management skills required.
    • Must be able to multi-task and prioritize in a deadline-oriented environment.
    • PC skills including MS Word, Excel, Outlook and PowerPoint are essential.
    • Must have the ability to work independently when necessary, and use sound business judgment.
    • Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
    • Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
    • Skilled at working collaboratively and on a team environment.
    • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
    • Must be able to work a flexible schedule inclusive of weekends, nights and holidays and willing to travel to other locations as needed.

    Education

    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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