The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legendary sports teams, exclusive entertainment productions and celebrated venues. MSG Sports owns and operates some of the most widely recognized sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA), along with two development league teams -- the Westchester Knicks (NBADL) and the Hartford Wolf Pack (AHL). MSG Sports also presents a broad array of world-class sporting events, including: professional boxing, college basketball, tennis, bull riding and e-gaming events. MSG Entertainment features exclusive, original productions that include the Radio City Christmas Spectacular and New York Spectacular Starring The Radio City Rockettes. MSG Entertainment also presents or hosts a wide variety of live entertainment offerings, including concerts, family shows and special events, in the Company’s diverse collection of iconic venues. These venues are: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, California; The Chicago Theatre; and the Wang Theatre in Boston, MA. More information is available at www.themadisonsquaregardencompany.com.
The Manager will play a vital role in maintaining, growing and scaling our organization’s ability to leverage insights from our customers to take action that directly influence the way we manage our customer relationships. This person will serve as a subject matter expert for our Voice of the Customer (VoC) platform Medallia, as well as champion internal adoption of key findings and opportunities for process improvement.
This person will also support the Director – Strategy & Business Operations with relevant strategic cross-functional projects supporting areas such as Marketing, Venue Operations, Technology and People Practices.
This person will be able to run analysis, develop presentations and recommendations for senior leadership. The individual in the role will be expected to be highly analytical in nature and be able to combine multiple data sources into succinct insights that the business can easily comprehend. Beyond extracting analytical insights, this person will also play a role in helping us define our customer journey by collaborating with other insights functions in the organizations to gain full understanding of our customers.
TECHNICAL / FUNCTIONAL QUALIFICATIONS: