• Manager Strategy & Business Operations

    Job Locations US-NY-New York
    Requisition ID
    18-9339
    Division
    Corporate Development/Strategy
    Functional Area
    Other
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legendary sports teams, exclusive entertainment productions and celebrated venues.  MSG Sports owns and operates some of the most widely recognized sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA), along with two development league teams -- the Westchester Knicks (NBADL) and the Hartford Wolf Pack (AHL).  MSG Sports also presents a broad array of world-class sporting events, including: professional boxing, college basketball, tennis, bull riding and e-gaming events.  MSG Entertainment features exclusive, original productions that include the Radio City Christmas Spectacular and New York Spectacular Starring The Radio City Rockettes.  MSG Entertainment also presents or hosts a wide variety of live entertainment offerings, including concerts, family shows and special events, in the Company’s diverse collection of iconic venues. These venues are: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, California; The Chicago Theatre; and the Wang Theatre in Boston, MA.  More information is available at www.themadisonsquaregardencompany.com.

    Specific Functions/Activities Summary

    The Manager will play a vital role in maintaining, growing and scaling our organization’s ability to leverage insights from our customers to take action that directly influence the way we manage our customer relationships. This person will serve as a subject matter expert for our Voice of the Customer (VoC) platform Medallia, as well as champion internal adoption of key findings and opportunities for process improvement.

    This person will also support the Director – Strategy & Business Operations with relevant strategic cross-functional projects supporting areas such as Marketing, Venue Operations, Technology and People Practices.

     

    This person will be able to run analysis, develop presentations and recommendations for senior leadership. The individual in the role will be expected to be highly analytical in nature and be able to combine multiple data sources into succinct insights that the business can easily comprehend. Beyond extracting analytical insights, this person will also play a role in helping us define our customer journey by collaborating with other insights functions in the organizations to gain full understanding of our customers.

    • Conduct thorough analysis of customer provided data from Medallia and other digital platforms, as well as participate in deriving insights from data
    • Provide on-going updates to our leadership for all areas of the business, namely, Sports, Live, Productions and Sports Properties.
    • In addition, also support Venue Operations and Marketing Leadership for post-event and/or audience insights at MSG, Radio City Music Hall and Beacon Theatre.
    • Lead data analysis from targeted surveys to key customer relationships especially for Season Tickets, Plans, Suites and Marketing Partners on a quarterly basis.
    • Work with IT / Business Intelligence teams to ensure data governance from the survey engine.
    • Support key cross-functional projects, through analyses of data and preparation of presentation materials for key updates to project stakeholders
    • Collaborate with other teams and stitch data points from all sources for adding context and storytelling.
    • Overall, help drive engagement and buy-in with multiple stakeholders across the company as part of process improvements from Medallia or other relevant projects

    Qualifications

    TECHNICAL / FUNCTIONAL QUALIFICATIONS:

    • Exceptional analytical and problem solving skills
    • Expert level skills in data and trend analysis working, using tools such as Excel or statistical modeling packages
    • Expert level skills in report creation, using tools such as Excel, Access, SQL & Tableau
    • Expert level skills in presentation tools, such as PowerPoint
    • Ability to take data points, interpret meaning and make recommendations for improvement
    • Experience in application development utilizing a relational database such Windows SQL Server
    • Knowledge of programming languages such as Python, a plus
    • Working knowledge of customer service environment management tools and tactics, a plus
    • Project management experience, a plus

     

     

    KEY EXPERIENCES:

    • Bachelor’s degree required (math, statistics, computer science, business administration, or related discipline)
    • 2-5 years of relevant experience inclusive of data analysis and development experience
    • Demonstrated analytical, problem solving and documentation skills
    • Ability to multitask effectively and efficiently; excellent time management skills are required
    • Demonstrated verbal, written, and presentation communication skills
    • Skillful prioritization of work and ability to manage multiple assignments while maintaining deliverable quality
    • Experience in managing change and transition initiatives
    • Previous experience in information systems development, reporting and process development, a plus

    Education

    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

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