• Coordinator Security Command Center -Madison Square Garden

    Job Locations US-NY-New York
    Requisition ID
    Functional Area
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Specific Functions/Activities Summary

    • Provide interface during critical and non-critical emergency situations from report to resolution inclusive of constant updates, and resolutions.
    • Access control which includes the utilization of closed circuit television monitors of exterior doors, building perimeters, and sensitive building areas.
    • Life safety and emergency response which includes guiding and assisting guests, vendors and employees during an emergency and non-emergency situation.
    • Retrieves video footage during Security/Human Resources investigations.
    • Maintains daily log books and completes reports as directed.
    • Answers emergency and non-emergency phone lines.
    • Requires daily professional interaction with all levels of customers, employees, first responders, and law enforcement agencies.
    • Utilizes multiple systems within the command center/fire command.
    • Monitors various alarms, CCTV, Access control, Visitor management etc.
    • Participate in business continuity/crisis management escalations and communications.
    • Assist with departmental administrative requirements.


    Ideal candidate will have 2-4 years of administration and/or coordinator experience in facility, security or event management, and excellent verbal and written communication skills. Must have excellent interpersonal skills along with the ability to work professionally as a team player in a fast paced deadline orientated environment. Prior Arena/Security or similar experience and experience in CBA work rules and scheduling procedures preferred.  Must be willing to work with union staff, outside contractors, and multi task in an extremely critical environment. Must be available to work am, pm, weekends and holidays. 


    Required Qualifications:

    • Minimum 2-4 years of administration and/or coordinator experience  
    • Proven organizational skills in a fast-paced office environment  
    • Knowledge in the area of CCTV operation preferred.  
    • Ability to demonstrate success in managing multiple tasks while under tight deadlines and financial constraints. 
    • Must possess excellent verbal and written communication, organizational, and time management skills. 
    • Must be highly responsive to emergencies in a fast-paced, time-sensitive environment. 
    • Possess exceptional attention to detail and strong follow-up skills necessary 
    • Must have the ability to work independently when necessary, and use sound business judgment. 

    Preferred Qualifications:  

    • Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment. 
    • Demonstrate integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency. 
    • Experience in logistics in the live entertainment or sports environment or similar industry. 
    • Able to work under pressure and meet deadlines, while managing multiple tasks. 
    • Strong proficiency in MS Office. 
    • Experience in metrics and/or data reporting. 
    • Ability to work a flexible schedule inclusive of days, nights, weekends and holidays.  


    • Bending, Lifting, Sitting, General office duties inclusive of typing and looking at screen/tvs  for long periods 




    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


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