• Manager Group Sales & Service

    Job Locations US-NY-New York
    Requisition ID
    Tickets/Clubs/Corp Hospitality
    Functional Area
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Role Summary

    Manager will oversee Sales Reps focused on selling Groups to all properties at Madison Square Garden.  Manager will oversee day-to-day sales activities as it relates to maximizing group sales revenue.  The person in this position will be accountable for implementing department business plans designed to meet and exceed annual group sales goals.

    Specific Functions/Activities Summary

    • Responsible for hiring, training, motivating and coaching all Inside Sales representatives
    • Monitor the growth of sales reps, provide guidance and leadership to maximize production and help meet all department sales goals
    • Participate in sales calls, tours and outside appointments when needed to help maximize sales
    • Conduct consistent training sessions and role plays to develop sales skils, product knowledge and proficiency in our ticketing systems
    • Establish accountability metrics, including daily performance trackers, sales pipeline, sales activities to help monitor success against daily/weekly goals and expectations
    • Responsible for creation of marketing and sales materials needed for all group sales initiatives
    • Recommend, implement, and administer processes and protocols to enhance sales operations
    • Organize and maintain weekly/monthly/annual sales reports
    • Responsible for developing and implementing new group sale programs and initiatives
    • Acquire best practices from other group sales department contacts to help identify trends and successful group sales opportunities


    • Bachelor’s degree required
    • 3+ years results oriented group sales experience required
    • Management experience preferred
    • New York marketplace knowledge preferred
    • Strong leadership skills
    • Ability to manage multiple projects
    • Excellent oral and written communication skills
    • Ability to work nights and weekends when necessary


    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.


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