• Security Supervisor

    Job Locations US-NY-New York
    Requisition ID
    18-9956
    Division
    Venues
    Functional Area
    Management
  • Overview

    The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming.  In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival.   Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

    Role Summary

    The Security Supervisor supervises the day to day activities of the Security staff, schedule coverage for fixed posts, concerts, events and attractions.  Supervisor will perform duties within established procedures as defined by management. Will also oversee and enforce the uniform compliance, of departmental policies and procedures. Will make sure security personnel are on assigned posts, assign breaks to the security personnel, in charge of response team, interact with all front of house employees and will help secure the building after each event. Will make sure there is timely communication with management concerning any issues. Will work with local law enforcement and FDNY.

    Specific Functions/Activities Summary

    The ideal candidate will have supervisor experience in a theatre or entertainment facility. Will have exceptional leadership skills and demonstrated ability to work well under pressure. Physical ability to restrain and control crowds and guests that may become rowdy or violent. Ability to uniformly enforce departmental policies and procedures.Will have excellent written and verbal communication skills.  Will be flexible to work evenings, weekends and holidays as necessary. Must have an active NYS Security License. 

    Qualifications

    • The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue
    • Previous security management experience required.
    • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
    • Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
    • Demonstrated experience completing reports and documenting staff performance is essential
    • Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
    • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
    • Comfortable with managing conflict and responding to customer problems with a sense of urgency
    • Ability to demonstrate success in managing multiple tasks while under tight deadlines
    • Experience motivating, and encouraging exceptional performance
    • Ability to hold team accountable for outcomes and monitor performance
    • Demonstrated experience coaching, mentoring and developing staff to perform at high levels
    • Ability to navigate internal organization/process
    • Proactive self-starter and able to work collaboratively
    • Must be willing to travel to other locations as needed
    • Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment

    PHYSICAL DEMANDS AND WORK ENVIRONMENT:

     

    General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.

    Education

    Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

    Educational requirements may differ from job to job based on the role.

    EEO Statement

    At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Join Our Talent Community

    No time to apply? Take a minute to drop us your information and become part of our talent community!